Weddings - Terms and conditions.

Important.

When you have ordered and paid a deposit, we will email to you a confirmation form.
Please read this form carefully.
We will make the cake to the specifications on the form.
It is your responsibility to check the details and let us know immediately if there are any errors.

Future Communications.

Your Wedding cake details will be held at our Mt Eden Store.
Any enquiries or changes to this order should be advised there.
Contact details are:

Phone 9-638-6499
Email weddings@citycake.com.
The contact will be Maureen.

Changes to your order.

You can make up to two changes to your cake up to one month prior to the wedding date.
After this time we cannot make changes.
Any changes at all to the order will be confirmed by us emailing you an updated order. If you do not receive this after making a change, please let us know 

Payment.

Terms of Payments are:

• 50% on placing your order
• The balance is due the week prior to the Wedding.

We do not accept cheques.
All major credit cards, Eftpos and cash accepted.

Cancellation policy.

If you cancel your order three months prior to the Wedding, after paying a deposit, a $50.00 cancellation fee will apply.
The balance will be refunded.

If you cancel your cake within three months of the wedding date the cancellation fee above will apply.

The balance of the deposit will be refunded in the form of a voucher to be used at our stores.
This voucher will be valid for twelve months.
If you cancel within one month of the wedding, the deposit is non-refundable.

If you must cancel your cake order, please discuss the circumstances with us. You are our valued customer and we will consider reviewing the above depending on your position.

Hiring.

If your order involves hiring from us, we require a bond and a hire form to be completed.
The bond can be secured on a credit card.
If items hired are not returned to us with 4 days or are damaged in any way they will be charged out at a full price.
The full price of the item you are hiring will be on the hire form.

If you have any questions on the terms and conditions please contact us before paying a deposit.

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